Helps government and service-led organisations reduce service friction, deliver measurable customer outcomes and move from strategy into production.

“A skilled systems thinker, Kristian's energy, ability to cut quickly to what matters and to bring others along with him in delivering extraordinary, strategic customer experiences, was a shining light during our time working together for a State Government department. Kristian is not someone who dies wondering — rather than pondering what a customer or citizen may want, Kristian would go direct, asking thoughtful questions, validating problems and solutions while ensuring the voice of the customer cascades down through strategic organisational layers.”

“Working with Kristian was a real pleasure — engaged, organised, well-communicated, and focused on quality outcomes at all times. Our work together was able to navigate difficult ground with confidence as a result.”

“I had the pleasure of managing Kristian Barker at Transport for NSW, and his commitment to delivering outstanding customer experience is consistent and exemplary. He took the time and did the work to deeply understand what our customers needed, not just the what, but the why behind their expectations. What sets Kristian apart is his ability to balance high-level customer experience strategy with hands-on follow through.”